Home ::  Products ::  Download ::  FAQ ::  Purchase ::  Contact ::  Links

General Questions

Technical Questions

Purchase Questions

General Answers

What is Hide IP NG/Speed? (Top)

Hide IP NG/Speed is an easy to use software that helps you hide your IP address when you are surfing Internet.

Is Hide IP NG/Speed free? (Top)

No, Hide IP NG/Speed is shareware. You can try it before you buy.

Can it work on mac osx platform? (Top)

No, Windows only.

How can I download the full version of the product? (Top)

There are no separate files for the evaluation and full versions. The evaluation version becomes the full version if you have the license code. The registration message that you have received from us provides detailed instructions on using the license code. That said, our software is always available for downloading in the download page.

Technical Answers

How to use Hide IP NG/Speed with Internet Explorer? (Top)

Please follow the instructions at the Hide IP with Internet Explorer page.

How to use Hide IP NG/Speed with IE11 on Windows 8.1? (Top)

Please follow the instructions at the Hide IP with IE 11 on Windows 8.1 page.

How to use Hide IP NG/Speed with Firefox? (Top)

Please follow the instructions at the Hide IP with Firefox page.

How to use Hide IP NG/Speed with Opera? (Top)

Please follow the instructions at the Hide IP with Opera page.

How to use Hide IP NG/Speed with Chrome? (Top)

Please follow the instructions at the Hide IP with Chrome page.

How to use Hide IP NG/Speed with other browser? (Top)

Please follow the instructions at the Hide IP with other browser page.

Does Hide IP NG/Speed work with irc/p2p/bt? (Top)

No, Hide IP NG/Speed only works with Internet Explorer, Firefox, Opera, Netscape, but Hide IP NG/Speed works when you download the torrent file with browsers.

Where can I find my IP address on the Internet? (Top)

You can visit http://cmyip.com to see your IP address.

How do I know my IP address is hidden? (Top)

You can visit http://cmyip.com to see your IP address with/without Hide IP NG/Speed running.

Does Hide IP NG/Speed work when my computer is in the enterprise net / LAN / behind a router? (Top)

Hide IP NG/Speed can work in any condition as long as you can visit google and yahoo. You can even assign different IPs for different computers! (must have Hide IP NG/Speed installed on each computer you want to hide IP address)

How can I access a site that blocks me? (Top)

First use our product Delete Cookie to delete the cookies from this site. Then run Hide IP NG/Speed and register a new ID with this site. Visit this site with Hide IP NG/Speed on and always use your new ID.

When I'm launching program it says "new version is needed". What do I do? (Top)

When we add a new feature or have some serious bugs fixed we'll ask you to update to the latest version.

1. If Hide IP NG/Speed is running please right click on the tray icon of Hide IP NG/Speed and select "Exit".

2. Download the latest version of Hide IP NG/Speed at:
http://www.hide-ip-soft.com/download.htm

3. Install the new version you downloaded.

You don't have to uninstall the old version but it must be shut down before installing the new version.

How to setup a Firewall to let Hide IP NG/Speed access the Internet? (Top)

Please follow the instructions at the Setup Firewall page.

When I close Hide IP NG/Speed I can't surf with Firefox. (Top)

This happens when you close Firefox before closing Hide IP NG/Speed. Just restart Hide IP NG/Speed and Firefox. Then close Hide IP NG/Speed first. If you have uninstalled Hide IP NG/Speed please use Hide IP NG/Speed Clear Proxy Settings Tool to clear your Firefox proxy settings.

How to uninstall Hide IP NG/Speed? (Top)

1. Close Hide IP NG/Speed by right clicking on the tray icon of Hide IP NG/Speed and selecting Exit.

2. Windows Start Menu -> Hide IP NG/Speed -> Uninstall.

I got a "Windows - No Disk" error. What to do? (Top)

Click Windows Start Menu -> Run -> type "regedit" -> press Enter key

Navigate to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Windows\
and change the value of the ErrorMode key to 2.

Puchase Answers

Will my credit card be charged automatically when my subscription expire? (Top)

No, you have to buy another license if you still want to use our products.

Do I need to pay if I upgrade to a new version of Hide IP NG/Speed? (Top)

No, all upgrades are free! Always use the latest version of Hide IP NG/Speed to keep the best performance.

Can I use one license code on two computers? (Top)

Hide-IP-Soft.com programs is licensed on a "per-computer" basis. This means that you must purchase a license for each separate computer that it will be installed or used on, regardless of the number of people using the computers.

Do you accept Western Union? (Top)

Yes, we do. Click the Buy Now button and select Wire Transfer for the payment method on the billing page. The confirmation page will then contain bank details to submit that payment.

http://hide-ip-soft.com/purchase.htm

Do you accept e-gold? (Top)

We do not accept e-gold.

I still have other questions.(Top)

Please send an email to us at the Contact Us page.

 
 

 
   
 Home  :: Products  :: Download  :: FAQ  :: Purchase  :: Affiliates  :: Contact  :: Links  :: Privacy Policy
http://hide-ip-soft.com Contact us